Privacy Policy

At Pokey Mart (“Company”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your data when you engage with our services and website.

    1. Information We Collect
      We may collect personal information from you when you engage with our services.
      This includes, but is not limited to, your full name, contact number, email address, delivery address, and payment details. The information collected is necessary for us to process your orders, manage your account, respond to inquiries, and provide efficient customer support.
      Additionally, we may collect information about your interactions with our website, such as your browsing behaviour and preferences, to help us improve our services.
    2. How We Use Your Information
      The personal information we collect may be used for the following purposes:
      – To process and fulfill your orders, including sending order confirmations and delivery updates.
      – To provide customer support and respond to your inquiries via WhatsApp or other communication channels.
      – To improve our website, services, and overall user experience.
      – To comply with applicable legal obligations and regulatory requirements.
      – To send you promotional messages, only if you have opted in. You may opt out at any time.
      We are committed to using your data responsibly and only for the purposes for which it was collected.
    3. Third-Party Services
      We will never sell or rent your personal information to third parties. We may share your information with trusted third parties such as grading companies or logistics partners, but only when necessary to fulfill your order.
      However, we may share your information with trusted third-party service providers solely for the purpose of fulfilling your orders and operating our business efficiently.
      These third parties include, but are not limited to:
      Payment gateways: To securely handle your payment transactions.
      Delivery partners: For the purpose of delivering your purchased items.
      Each service provider is given access only to the information necessary to perform their function and is contractually obligated to protect your data.
    4. Data Security
      We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, or alteration. Access to your information is limited to authorized personnel who require it to perform their job responsibilities.
      While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the Internet or electronic storage is completely secure.
    5. Your Rights
      You have the right to access the personal information we hold about you, to request corrections to inaccurate or outdated information, or to ask us to delete your data where applicable.
      You may also choose to opt out of receiving promotional communications at any time by contacting us. To exercise any of these rights, please reach out to us via WhatsApp at +60 17-709 8834.
    6. Use of Cookies and Analytics
      Our website may use cookies and analytics tools to enhance your browsing experience and analyze website performance.
      Cookies help us remember your preferences and tailor content to your interests. You can disable cookies at any time by adjusting your browser settings if you prefer not to be tracked; however, this may affect the functionality of certain parts of the website.
      We may also use third-party analytics tools to monitor and analyze website traffic, which helps us better understand user behavior and improve our services.
    7. Updates to This Policy
      This Privacy Policy may be updated from time to time to reflect changes in legal requirements, our business practices, or service offerings. Any updates will be posted on this page, and we encourage you to review the policy periodically to stay informed about how we protect your information.
    8. Policy Changes
      Pokey Mart reserves the right to update, amend, or modify this Privacy Policy at any time, without prior notice.
      The most current version of the policy will always be available on our website. Your continued use of our services following any changes indicates your acceptance of the updated terms.
    9. Contact Us
      If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us directly via WhatsApp at +60 17-709 8834. We are committed to addressing your concerns promptly and transparently.

Privacy Policy

Who we are

Suggested text: Our website address is: https://pokeymarttcg.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.